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Black Tulip Funerals is committed to treating the personal information we collect in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth) (Privacy Act). This Privacy Policy explains how Black Tulip Funerals handles personal information and does not cover personal information Black Tulip Funerals collects that is exempt under the Privacy Act, such as Black Tulip Funerals’ employee records. Black Tulip Funerals may modify this Privacy Policy from time to time to reflect its current privacy practices. In this Privacy Policy, Black Tulip Funerals, ‘we’, ‘us’ and ‘our’ mean the entities carrying on business under the names Black Tulip Funerals and includes any corporate entity owned or controlled by these companies.
The main types of personal information we collect include: Names, contact and address details. It may be necessary in some circumstances for Black Tulip Funerals to collect sensitive information about you; for example, your professional memberships, ethnic origin, criminal record or health information. We will only collect sensitive information as permitted under the Privacy Act. It is generally not practical to remain anonymous or to use a pseudonym when dealing with Black Tulip Funerals as usually we need to use your personal information to provide specific services to you, or which relate to or involve you.
Generally we collect your personal information from you directly. For example, when we deal with you in person or over the phone, when you send us correspondence (including via email), when you complete a questionnaire, form or survey, or when you subscribe to our publications. Sometimes it may be necessary for us to collect your personal information from a third party. For example, we may collect your personal information from your personal representative or a publicly available record, amongst other sources. We may also collect personal information about you from your use of our websites and information you provide to us through contact mailboxes or through the registration process on our websites.
If you provide us with someone else’s personal information, you should only do so if you have their authority or consent to provide us with their personal information. You should also take reasonable steps to inform them of the matters set out in this Privacy Policy or any Privacy Collection Statement we give you.
Funera holds personal information in both hard copy and electronic formats.
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure. Security measures include physical protections such as restricted office access and locked storage, and technological protections including firewalls, encryption, passwords and digital certificates.
We also maintain document retention policies and processes.
Funera collects, holds and uses personal information for a number of purposes including:
to provide professional services;
to provide technology services and solutions;
to respond to requests or queries;
to maintain contact with our clients and other contacts (including alumni)
to keep our clients and other contacts informed of our services, industry developments and to notify of seminars and other events
for administrative purposesfor recruitment purposes
for recruitment purposes
for purposes related to the employment of our personnel, providing internal services to our partners and staff and for matters relating to our group
for the engagement of service providers, contractors or suppliers relating to the operation of our business, or
for other business related purposes.
If you do not provide us with the personal information we have requested, we may not be able to complete or fulfil the purpose for which such information was collected, including providing our clients with the services we were engaged to perform.
The types of third parties to whom we may disclose your personal information include:
experts or other third parties contracted as part of an engagement;
our service providers;
our professional advisers;
other Funera firms;
if you are an employee, a contractor or supplier of services to a client, then we may disclose your personal information as part of providing services to that client
as part of an actual (or proposed) acquisition, disposition, merger or de-merger of a business (including Funera’s business) or to enter into an alliance, joint venture or referral arrangement; or government or regulatory bodies or agencies, as part of an engagement or otherwise, (for example, the Australian Taxation Office).
We do not disclose personal information to third parties for the purpose of allowing them to send marketing material to you. However, we may share non personal, de-identified or aggregated information to them for research or promotional purposes.
We may transfer or process personal information overseas, including through third-party service providers. Overseas providers are commonly located in India and Vietnam.
We may also process your personal information on servers that are located overseas (including through third party service providers). Overseas service providers are commonly located in India and Vietnam.
Funera may use personal information to market its services. If you do not wish to receive marketing communications, you may contact us at enquiries@blacktulipfunerals.com.au
“Cookies” (i.e. small text files placed on your computer when you first visit the site) are used on some Funera websites. Most browsers now recognise when a cookie is offered and permit you to refuse or accept it. If you are not sure whether your browser has this capability, you should check with the software manufacturer, your company’s technology help desk or your internet service provider.
Cookies are primarily used to enhance your online experience. If you visit our websites to read or download information, such as news stories or articles, much of the information we do collect is statistical only (e.g., the domain from which you access the internet, the date and time you accessed our site, and the internet address of the website from which you linked directly to our site) and not personally identifiable. We use this information about the number of visitors and their use of the sites in aggregate form to make our sites more useful and attractive to you.
You have several choices regarding your use of Funera’s websites. In general, you are not required to provide personal information when you visit our websites. However, if you apply to receive information about our services, events and industry updates or wish to apply for a job, we may require you to provide certain personal information.
Black Tulip Funerals websites may contain links to third parties’ websites, including sites maintained by other Black Tulip Funerals firms. Those other websites are not subject to our privacy policies and procedures. You will need to review those websites directly to view a copy of their privacy policy.
Black Tulip Funerals does not endorse, approve or recommend the services or products provided on third party websites.
We understand the importance of protecting children’s privacy, especially in an online environment. In particular, our websites are not intentionally designed for or directed at children under the age of 13. It is our policy to never knowingly collect or maintain information about anyone under the age of 13, except as part of a specific engagement to provide professional services or for the purposes of ensuring compliance with our auditor independence policies.
You can gain access to your personal information from Funera on request in writing, subject to some limited exceptions permitted or required by law. The factors that affect your right to access your personal information include whether:
it is a frivolous or vexatious request;
the information relates to a commercially sensitive decision making process;
access would be unlawful;
access would prejudice enforcement activities relating to criminal activities and other breaches of law; or
denying access is required or authorised by or under law.
If Funera denies you access, we will let you know the reason why access is denied.
Funera may charge reasonable costs of providing you with access to your personal information.
If you believe that any personal information Funera has collected about you is inaccurate, incomplete, not up-to-date, irrelevant or misleading, please contact the Privacy Officer at Funera and we will take reasonable steps to correct it in accordance with the requirements of the Privacy Act.
If you wish to make a complaint to Funera about our handling of your personal information, you can set out the details of your complaint in writing to the Privacy Officer at Funera. Funera will endeavour to respond to you within 30 days of receiving your complaint and, where appropriate, will advise you of the general reasons for the outcome of the complaint. In some circumstances, the Privacy Officer may decline to investigate the complaint, for example if the complaint relates to an act or practice that is not an interference of the privacy of the person making the complaint. If you are not satisfied with the outcome of your complaint, you can refer your complaint to the Office of the Australian Information Commissioner.
If you:
would like to access or correct your personal information;
have a query in relation to this Privacy Policy;
would like to make a complaint about Black Tulip Funerals’ handling of your personal information; or
would like to notify Black Tulip Funerals that you no longer wish to receive marketing material from us please contact Black Tulip Funerals as follows:
